1.
If you received support from BAND to start up or expand your
childcare setting how would you rate the service?
Excellent: 24 (63%) Very Good: 14 (37%) Good: 0 (0%) Okay: 0 (0%)
Poor: 0 (0%)
Comments:
· A very helpful to have to use
to guide you through all the requirements and to stop you getting bog down with
it all
· Not used this year but had support last year
· We feel 100% supported by BAND
· We had help from BAND with applying for Children In Need Grants. Very
helpful!
· Excellent support throughout our expansion process, advising, measuring
the available space as well as providing follow up support when Ofsted made mistakes
following the expansion
· ***** is very helpful
· We had support to start up breakfast club before my time but I hear that
all went very well
· ****** has been really helpful with our latest expansion and has
supported staff and trustees with all areas of the process
· Excellent help with on-going expansion etc.
· Help from ****** to apply and win sustainability grant
· ****** helped us out with answers to our questions and took time to come
in and have a meeting with the setting.
2. If you received advice / assistance from BAND's development and support
team, how would you rate this service?
Excellent: 41 (63%) Very Good: 23 (35%) Good: 1 (2%)
Okay: 0 (0%) Poor: 0 (0%)
Comments:
· Everyone is always very helpful and accommodating
· Always receive a prompt service
and very good helpful advice from the team on all aspects
· Not used this year but had support last year
· She always spots our needs as an organization. We wouldn't be able to
feel as comfortable as we do in our performance without her support. It helps a
lot
· ****** is great and very knowledgeable
· On several occasions we have called the BAND team and they were very
helpful and quick to respond
· I really value having a support worker that I can turn to with any sort
of query. They are always very encouraging and helpful
· Always at the end of a phone or email. Support given in and out of the setting
and to the Management Committee too
· Always at hand for advice
· Excellent, advice and support over the last 4 years, received from *****
· I get emails keeping me up to date with regulation changes and items of
interest
· ***** is always very helpful when we call for advice regarding a range
of issues relevant to our centre. Thank you *****
· I am constantly amazed at the support which is available and how
reassuring to know we have all our legal requirements for paperwork totally
covered now we have the BAND examples amended for our setting. I definitely
would not have taken on this job without knowing our development worker would
be with me all the way
· First class response. supports us in lots of practical ways as well as
theoretically
· Help with policies
· Always responsive and quick and have a wealth of knowledge
· A visit to our new preschool and lots of follow up emails offering
support. It’s reassuring to know there is always helps and support available
when we need it
· Would be lost without *****!
· ***** and ***** are fatabuloso! Couldn’t survive without ***** calm
generous and knowledgeable time. Thank you so much!
· Always a prompt and helpful response to any queries or requests for help
/ support
· Always happy to help and support / visit
· Have only used DBS service which was excellent
· Brilliant communication and help with reviewing policies.
3.
If staff / managers attended BAND training courses, how did
they rate this training?
Excellent: 28
(44%) Very Good: 29 (45%) Good: 6 (9%) Okay: 1 (2%) Poor: 0 (0%)
Comments:
· Staff who have attended have found courses easy to understand and follow
also know they have a reliable back up with the team
· Every staff member of the club
has undertaken mainly all the courses that BAND have released. All these
knowledge make us to have a better performance every day
· Our staff have enjoyed the training they have received at BAND and feel
that it has really helped them during their work
· BAND training is always relevant and staff are very professional.
Training sessions are very welcoming and this facilitates good participation
from attendees
· Always up-to-date, valid and valuable information as well as opportunities
to network
· Great, but could do with more of the essential training e.g. First aid
training
· Smaller organisations like ours wouldn't exist if we had to access
training from other providers who are much more expensive. Our management
committee are made up of volunteers and many have children. BAND subsidise the
cost of this as without this financial support many of our volunteers wouldn't
be able to access the training programme
· Some courses are oversubscribed e.g. Paediatric 1st Aid
· Training is always relevant and practical making it very useful
· Safeguarding CP training was excellent
· Always enjoy training is the comment made by my staff team
· Sometimes courses are not at the most convenient times – I know this
must be difficult for you though
· I would love to see BAND putting on an Administration of Medicines
course
· Last attended marketing and publicity, regularly attend CPD, very useful.
4. In your opinion is BAND News
Excellent: 22 (29%) Very Good: 46 (60%) Good: 8 (10%) Okay: 1 (1%) Poor:
0 (0%)
Comments:
· The information is useful and relevant at the time of printing
· Glad you are going to email - was a waste of paper and stamps
· It's nice to read the tips and articles in and use the ideas in it
· We take a lot of ideas
· I probably find this my most useful resource for keeping up to date with
changes and management issues
· Informative and fun. A celebration of PVI settings
· Lots of info - if we didn’t have this we would feel extremely isolated
· Interesting to hear about the news of others
· Sensible decision to distribute BAND News electronically in the future
as printing / postage costs must be substantial
· It is invaluable as it flags up new developments which may otherwise be
missed
· Very helpful
· Really useful for keeping up to date and funding info
· Very pleased to see you are moving to e-news!
· Sad to see it move to online. I am old fashioned and prefer magazine
format!
· Keep up to date
· Excellent to keep up to date with legislation especially.
5.
If your
setting received funding and / or fundraising support from BAND, do you feel
this was
Excellent: 12 (63%) Very Good: 6 (32%) Good: 1 (5%) Okay: 0 (0%) Poor: 0 (0%)
Comments:
· Kept us informed and guided us through all the process
· Not used this year but had used last year
· Funding which we have received over the years has been well received for
the group; staff, children and parents all benefiting!
· ***** always helps us find sources of funding
· It has been offered, but we didn’t use them
· ***** did a very good job.
6. Do you feel the book or equipment loan service is
Excellent: 4 (21%) Very Good: 8 (42%) Good: 5 (26%) Okay:
2 (11%) Poor: 0 (0%)
Comments:
· I have borrowed books to help with my recent studies - I now have EYPS
and am completing my forest school leader qualification. Your books were very
appropriate
· We should use the books offer more often
· Not so far used this service
but something we will look into
· The service is great, but in reality a lot of the equipment is broken or
missing or mixed up. Considering it's free it's still pretty good
· Used it once
· Mainly because we are so busy and it’s hard to collect and drop off
· I would like to use this in the future
· Some items are missing or need repair
· Never used but sounds great
· It’s hard for us to provide a deposit f £50 as we are a small charity we
have to have funds signed by three trustees which is time consuming. A small
amount would be easier.
7. (Full members with BAND insurance only) Do you feel the insurance
service is
Excellent: 7 (32%) Very Good: 13 (59%) Good: 2 (9%) Okay:
0 (0%) Poor: 0 (0%)
Comments:
· Keeps us up to date with it
· Quick to apply and get covered. Reasonably priced
8.
(Full and Affiliate members and Childminders
running DBS checks through BAND only) Do you consider the DBS check service to
be
Excellent: 19 (48%) Very Good: 14 (35%) Good: 5 (13%) Okay: 2 (5%) Poor:
0 (0%)
Comments:
· Sometimes seem to take a while to come through
· We don't use it but it is a good service to have there if you need it
· Excellent advice on the end of the phone, quick service
· Not used this service
· Obtain DBS checks through
another agency, although may look into using BAND reflecting on changes/prices
· Always really helpful to assist with the questions we may have
· ***** is always understanding when I get things wrong or forget to
include something
· ***** is always very helpful
· Good service
· We are going to apply for it soon
· It is sometimes difficult to get hold of someone to talk to but the
support and service has been good.
9. Do you think the BAND website is
Excellent: 14 (22%) Very Good: 29 (45%) Good: 17 (27%) Okay: 4 (6%) Poor:
0 (0%)
Comments:
· Good for information and job vacancies
· Easy to use. Good information
· Lots of info - thank you BAND
· The information and service it provides is excellent; the actual interface
and appearance is okay
· I do use it
· Could be more streamlined, could ‘look’ better
· Very informative
Any other comments you’d like to add about BAND
services?
· Always found the service a god send for support and information to stay
legal
· When our preschool was having financial and managerial difficulties last
year and the previous year BAND were an invaluable source of information and
support. Without their help we may not be here now - so thank you
· We wouldn't be able to improve as we have done it in the past 4 years
without BAND support
· I really feel supported by the development workers they keep us up to
date and relevant and legal. Thank you very much
· Such a valuable resource for any setting
· BAND provides an invaluable service which I would hate to be without. The
support is second to none. Thank you for all your help!
· Thanks for being there as a fantastic supporting organisation!
· BAND is invaluable as a support and training mechanism for our setting
· Invaluable support
· We would not have survived without having the back up of BAND - always
happy to recommend
· The whole support our After School provision receives is of the highest
quality. As parents there are many areas relating to the statutory requirements
that we need support with and this could not be achieved within the capacity of
a Voluntary organisation. The help provided has been invaluable
· It would be good to see different training being offered in the New Year
as we have completed all that's currently on offer
· Smaller organisations like ours wouldn't be able to run so efficiently
without the expertise and support of BAND
· My support worker ***** has always been helpful and friendly
· I honestly don't know what I'd do without them. I doubt I'd be able to
do the job I enjoy
· Glad to have the support of BAND it stops you feeling isolated as you
can become aware of what other settings similar to ours are doing
· We've only very recently signed up as Affiliate members of BAND so it's
very hard to answer these questions meaningfully
· Glad they are on the end of the phone for advice. It is very isolated
running early years provision in the voluntary sector, no networks to support
you, BAND is great for that
· Keep up the good work – we would be lost without you!
· BRAC loves BAND!
· As a small organisation we are able to easily access very relevant info
and training
· Thanks you’re all fab!
· I think the support offered from BAND is a great service, it gives peace
of mind knowing you can speak to someone who knows your setting and has
knowledge of Ofsted etc
· Excellent work all round, keep it up
· Lovely supportive service to have access to training
Stats Report
Question
|
2011/12
|
2012/13
|
Number of questionaires Sent out
|
193
|
198
|
Number of respondents to date
|
84 (44%)
|
81 (41%)
|
% of respondents that rated BAND's overall service as Very
Good or Excellent
|
78%
|
86%
|
Rated service Very Good or Excellent
Question
|
2011/12
|
2012/13
|
Support from BAND to start up or expand childcare setting
|
32 (87%)
|
38 (100%)
|
Received advice / assistance from BAND's development and
support team
|
52 (85%)
|
64 (98%)
|
Staff / managers attended BAND training courses
|
58 (84%)
|
57 (89%)
|
BAND News
|
59 (75%)
|
68 (88%)
|
Received funding and / or fundraising support from BAND
|
10 (38%)
|
18 (95%)
|
Book or equipment loan service
|
11 (100%)
|
12 (63%)
|
(Full members with BAND insurance only) insurance service
|
7 (70%)
|
20 (91%)
|
Full and Affiliate members and Childminders running DBS checks
through BAND
|
38 (89%)
|
33 (83%)
|
BAND website
|
43 (71%)
|
43 (67%)
|